Terms & Conditions

Eligibility

• You must be at least 18 years old to use our services
• You must provide accurate Player ID and server information
• You are responsible for maintaining the confidentiality of your account information

Account Responsibility

You are solely responsible for:

• Accuracy of provided Player ID and server details
• All activities conducted through your account
• Maintaining the security of your login credentials
• Immediately notifying us of any unauthorized access

Order Process

• All orders are subject to availability and acceptance
• You must provide correct Free Fire Player ID and server region
• Orders are typically delivered within 5-30 minutes
• Delivery times may vary during peak hours or server maintenance

Instant Delivery

Our automated delivery system provides:

• 24/7 service availability
• Automated processing for most orders
• Instant delivery confirmation
• Real-time order tracking

Order Cancellation

Orders cannot be cancelled once:

• Payment has been processed successfully
• Order has entered the delivery queue
• Digital items have been dispatched to your account

Payment Methods

We accept various payment methods through our secure payment gateway:

• Credit/Debit Cards (Visa, MasterCard)

Pricing

• All prices are in Sri Lankan Rupees (LKR)
• Prices are subject to change without prior notice
• Promotional prices are valid for specified periods only
• Taxes and fees are included in the displayed prices

Payment Security

We ensure secure transactions through:

• SSL encrypted payment processing
• Secure tokenization of payment information
• Regular security audits

Refund Eligibility

Refunds may be considered only in specific cases:

• Failed delivery due to technical errors on our side
• Duplicate charges for the same order
• Unauthorized transactions
• Orders not delivered within 24 hours

Non-Refundable Cases

No refunds will be provided for:

• Change of mind or accidental purchases
• Incorrect Player ID provided by customer
• Banned or suspended game accounts
• Game server issues or maintenance
• Items already used or spent in-game

Prohibited Activities

Users are prohibited from:

• Using our services for illegal activities
• Attempting to hack or disrupt our systems
• Creating multiple accounts for fraudulent purposes
• Reselling our services without authorization
• Providing false or misleading information

Game Account Safety

You agree to:

• Provide accurate Player ID and server information
• Ensure your game account is in good standing
• Not hold us responsible for game account bans
• Follow Free Fire's terms of service

Ownership

• KNINE STORE owns all intellectual property rights to our website and services
• Free Fire is a registered trademark of Garena International
• We are not affiliated with or endorsed by Garena
• All game content is property of their respective owners

KNINE STORE shall not be liable for:

• Game account bans or suspensions
• Loss of in-game items or currency
• Server downtime or maintenance
• Third-party service interruptions
• User errors in providing account information
• Force majeure events beyond our control