Privacy & Refund Policy

Information We Collect

At KNINE STORE, we collect the following information to provide you with the best service:

• Account Information: Free Fire Player ID, server region, and contact details
• Transaction Data: Purchase history, payment method, and order details
• Communication Data: Messages and inquiries through our support channels

How We Use Your Information

Your information is used exclusively for:

• Processing your top-up orders and delivering in-game items
• Providing customer support and resolving issues
• Improving our services and user experience
• Preventing fraud and ensuring account security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only when:

• Required by law or legal process
• Necessary to protect our rights or prevent fraud
• Essential for providing our services (e.g., payment processors)

Data Security

We implement industry-standard security measures to protect your data:

• SSL encryption for all transactions
• Secure payment processing through PayHere
• Regular security audits and monitoring
• Limited access to personal information

Cookies and Tracking

We use cookies to:

• Remember your preferences and shopping cart
• Analyze website traffic and performance
• Provide personalized shopping experience

You can disable cookies through your browser settings, but this may affect website functionality.

Digital Product Policy

Due to the nature of digital goods and in-game top-ups, all sales are final and non-refundable once the order has been processed and delivered to your game account.

When Refunds Are Considered

Refunds may be considered only in the following exceptional circumstances:

• Duplicate payment for the same order
• Technical error on our side causing failed delivery
• Unauthorized transaction from your account
• Order not processed within 24 hours due to system issues

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase
• Accidental purchases
• Banned or suspended game accounts
• Incorrect Player ID provided by customer
• Game server issues or maintenance
• Items spent or used in the game

Refund Process

If you believe you qualify for a refund:

1. Contact our support team within 24 hours of purchase
2. Provide your Order ID and Player ID
3. Explain the issue in detail
4. Our team will investigate and respond within 48 hours
5. Approved refunds will be processed to your original payment method within 5-7 business days